ULMOX Support
Effective 2026-09-04. Last updated 2026-09-04.
Write to ulmoxapp@outlook.com. Using one of the subject lines below helps us route your message correctly.
| I need help with | Subject line | Notes |
|---|---|---|
| General support | ULMOX Support | Anything not covered below. |
| Deleting my account | ULMOX Account Deletion Request | See Delete your account first — the in-app route is faster. |
| Correcting my age verification | ULMOX Age Verification Correction | If you entered your date of birth incorrectly. You cannot change this yourself. |
| Appealing a content decision | ULMOX Content Appeal | If content of yours was hidden or removed. |
| Appealing an account restriction | ULMOX Account Appeal | If your account was suspended or banned. |
| Reporting a child safety concern | ULMOX Child Safety Report | Highest priority. See Child Safety Standards. |
How quickly we respond
- Urgent child safety reports are targeted for human review within 24 hours. That is a target for starting review, not a guarantee that a case is finally resolved within 24 hours.
- Everything else is handled as quickly as reasonably possible.
We will never ask you for a password, an Apple or Google password, a one-time authentication code, an authorisation code or a sign-in token, and we will never ask you to email a passport or other identity document. Please do not send them. If a message claiming to be from ULMOX asks for any of these, it is not from us.
Connections and message translation
Connections and optional message translation are being introduced gradually and may not yet be available for every account or installed app version.
If Connections is not on your account, there is nothing to fix and nothing to ask us for: it is not an error, not a fault with your account, and not something support can switch on for you. Updating to the current version of the app is the only thing worth doing.
When translation is available to you, these are the things that usually go wrong and what to do about them. See Translation information for how the feature works.
| What you see | What it means |
|---|---|
| The language pack is still downloading | A language has to be downloaded once before it can be translated. Leave the screen open; the original message stays readable throughout. |
| The download will not start | Downloads use Wi-Fi by default. On mobile data you have to choose to use it explicitly — ULMOX will not spend your data without being asked. |
| The download failed | Try again on a stable connection. Nothing about the message changes if a download fails. |
| “This message cannot be translated” | The language is outside the supported set, or it could not be identified confidently. ULMOX shows nothing rather than guessing. |
| The translation reads oddly | Machine translation can be wrong while sounding certain, and a pair with no English in it may be translated through English. Read the original. |
| You want the space back | Delete downloaded language packs in Translation models, in the app. |
| The message is a safety problem | Report it in the app. The report carries the original message, which is what a person reviews. |
Do not email us the message. Please do not send message text, screenshots of a private conversation, authentication data or device identifiers. Report the message in the app instead — that gives a reviewer the original safely, and we never need a copy from you.
Appeals
Appeals are available whether or not you can currently use the app, and the in-app Support link remains reachable if your account is restricted.
- An appeal is read by an authorised person.
- Submitting an appeal does not automatically restore your account or your content.
- Appeals do not erase reports or safety records.
- We do not tell you who reported you, and we do not explain the internal thresholds our safety systems use.
Please include your ULMOX username and, if relevant, roughly when the decision happened. Do not include passwords or identity documents.
Related pages
Privacy Policy · Terms of Service · Child Safety Standards · Delete your account